Same here in UK! Just astonishing if you get through to someone who can deal with your and their issues. You certainly give the feel of the frustration with your exposition. I won’t call it a rant!
So.....the "frustrate the customer" business model has been exported elsewhere? I'm truly sorry to hear that. Another thing the U.S. has to hang its collective head over.
Great descriptions and advice. Now if the owners/managers of small- and midsize businesses would be among your readers. But then...they *are* surely unhappy customers of *other* businesses.
You make a great point with that last sentence, Radaghast. You'd think that they'd consider their frustration, see it as a counter-productive business model, and make changes to their M.O.s accordingly. Hmmmm.... Maybe they have lackeys to deal with other businesses?
My friend in Atlanta has to deal with Comcast, too, and she says the same thing you do.
I'd say it's not patience so much as a dogged stubbornness and refusal to give up. And, as I said, you don't have a choice: if it's a vital matter, ya gotta deal.
Same here in UK! Just astonishing if you get through to someone who can deal with your and their issues. You certainly give the feel of the frustration with your exposition. I won’t call it a rant!
So.....the "frustrate the customer" business model has been exported elsewhere? I'm truly sorry to hear that. Another thing the U.S. has to hang its collective head over.
Great descriptions and advice. Now if the owners/managers of small- and midsize businesses would be among your readers. But then...they *are* surely unhappy customers of *other* businesses.
You make a great point with that last sentence, Radaghast. You'd think that they'd consider their frustration, see it as a counter-productive business model, and make changes to their M.O.s accordingly. Hmmmm.... Maybe they have lackeys to deal with other businesses?
You nearly have the patience of Job, Denise.
I don't even bother to call my cable company, Comcast. They have a monopoly in my area and boy do they know it!
We sure could use some old-fashioned service with a smile. But it's truly old and definitely out of fashion.
Keep the faith, Denise!
My friend in Atlanta has to deal with Comcast, too, and she says the same thing you do.
I'd say it's not patience so much as a dogged stubbornness and refusal to give up. And, as I said, you don't have a choice: if it's a vital matter, ya gotta deal.